Easy to deal with!
Lori was very professional and easy to deal with at such a difficult time.
- Jackie Robinson
On behalf of my family, I would like to thank you for your patient care and professionalism during a sad and stressful period following our Father’s passing. Thank you especially for observing and respecting our cultural needs. To all your staff, we appreciated your part in seeing that the service and arrangements ran perfectly. Hope this year finishes well for you and a happy new year to you all.
- Aaron Ross
Our family was very happy with the service provided. They made saying goodbye to my father a beautiful experience. The staff went above and beyond to ensure we had all that we needed during this hard time.
- The Howard Family
Blew Us Away
Lori and the team assisted us to make sure that dad got the send-off that he deserved – we had a personalised coffin, the team were able to fulfil our wishes… blew us away!!
Went above and Beyond
Lori and Neville went above and beyond for both dad and Chloe’s funerals. Your very kind and professional services were everything we wanted. Prices were better than other places, the different options that were available at Townsville Crematorium were outstanding. We had a memorial service for my father in my brother yard. A simple service is what dad wanted. I love how they came to the house to arrange our funerals. They also did my nieces funeral in an outdoor chapel, it was a very large funeral and wow that service touched everyone.
Lori and her husband Neville provided an exceptional service. They were empathetic and respectful and guided us to plan a beautiful farewell to my Father. I highly recommend Townsville Cremations. We were so relieved and grateful to have Lori, Neville and their team help us to plan my Dads funeral. Lori, your compassion and professionalism from our very first phone call was so very much appreciated. I knew my father would be given the respect and dignity that he deserved. The photo DVD that you made was very special and a commemorative of my Dads life. Lori, you gave a beautiful service in your new Chapel and it brought us great comfort. Thank you so very much.
- Leanne Du Rietz
Townsville Cremations were highly professional at all times. Looking after mum from start to finish. Lori has been easy to deal with, reliable and efficient. I am 100% happy with how all was dealt with in this sad time. I also found costs were very fair compared to similar products in Townsville local market.
- Rachelle Foley
I highly recommend Townsville Cremations. Lori came out and visited my partner a fortnight before his passing. He explained exactly what he wanted, and it was done to the letter. Lori was so helpful, and this has helped me with my grieving process, and I am so grateful. I cannot thank Lori enough. Thank you Townsville Cremations.
I would like to thank you for all your help in the service, even though my father was government paid, you made it feel as good as I could have expected it to have been. Everyone said it could not have been better, so once again I say thank you.
- Raymon Spinks
I Cannot Recommend Townsville Cremations Enough
Due to the recent passing of my Mum, my Dad and I contacted Townsville Cremations. They had been mentioned to me in previous years by a relative who had used them before and was very happy with their services.
True to this recommendation, Lori Boyle was very accommodating. She came to our house within 30mins of phoning the office. She explained everything to us very well and layed out all the options and pricing in a straightforward and respectful manner.
Lori also explained to us the process of dealing with the hospital and all the paperwork that entailed. Lori also helped with paperwork for claiming Mum’s super and funeral plan, including getting some papers certified. Lori was truly caring of our situation and genuinely wanted to help us as much as she could.
I cannot recommend Townsville Cremations enough. They made a difficult time for my Dad and I, alot less stressful and explained everything to us well and kept us informed during the whole process. We were also very surprised by the affordability of their services, which they can customize to suit your wishes.
I will not hesitate in recommending them to anyone who is in need of this type of service. I am definitely holding onto their details.
- Necia Shonhan
I would like to thank the staff of Townsville Cremations for their dedication to providing a caring and thoughtful service, in what is a sad and difficult time. Lori and Neville were both easy to deal with and very pleasant and professional on the phone, as I was making funeral arrangements for my Uncle remotely, as I was not located in Townsville. This was what made me choose to proceed with arrangements through Townsville Cremations over other service providers I had spoken with.
The after-hours service and dedication by Lori was a blessing, this combined with the care shown during the in home service provided to my Mother and Aunty in Townsville in the formal arrangements, made the whole process bearable. It was a relief knowing that my family were in good hands, after the first visit my Aunty described Lori as a Beautiful Angel. Lori considered all our requirements with great care and professionalism given a cultural and language barrier and ensured that we received an exceptional service that I can not recommend more highly.
- Sianne Blacklock
Words fall short of the gratitude I feel for the staff from Townsville Cremations. They made what could have been a very difficult and challenging task, feel seamless. My father passed over Christmas / New Years, the season of public holidays and closed businesses. We had our meeting with the wonderful Lori on New Year’s Eve and gave her what could have been an impossible task, we needed to celebrate father’s life by January 4th. We have family who work remotely, they would not be back until the end of the month, that was too long to wait. With this, Lori and her team got to work, they had 4 days, only 2 of these working to make it so. With the wonderful team from Mercure Townsville providing the venue and catering. Lori provided a truly amazing service and wake. You will not find a better team to take you through this difficult time, they will cater the service to your match your needs.
We would like to thank you, your husband and your team for the beautiful service and send off for Boris. It was all conducted so respectfully and was a fitting tribute to Boris, a wonderful man. People were very complimentary at the way you delivered the service Lori.
Thank you for all the work you did for my family in memorialising my father, we could not have been happier. The work you and your family did will go along way in helping us through the grieving process.
- Em Doyle
When my Brother in Law passed away recently, it was with a sense of trepidation that preparations for the funeral were commenced. The support and knowledge of the team at Townsville Cremations, made this experience as jolt free as possible. From the various decisions required to be taken, selection of the service required, ensuring that its location, Townsville Train Park, was able to accommodate everyone expected. On the day, their professionalism in conducting the service was appreciated, along with their ability to remain in the background. I recommend Townsville Cremations as a team which emphasises and supports you during this period of grief and ensures that all that can be done to make it as smooth as possible.
- Paul Shepard
Losing one of my dearest friends so unexpectedly is hard and still trying to come to terms with this tragic loss. With the support Townsville Cremations Neville and Lori provided what can I say….you have both been extremely patient, understanding and very supportive and cannot thank you enough for helping us get through this hard time. Townsville Cremations have over and beyond made this process a little less stressful and would highly recommend. Thank you so much the bottom of my heart.
- Sharm. T
From the first time you walk through Townsville Cremations door, you feel a warm welcome from Lori, Neville and Gavin. I did that’s for sure. I had my 21 yr old daughter and my 9-month-old grandson with me when I was making arrangements for my dads funeral. I have never had to arrange a funeral before now and as people know a 9-month-old can be a handful at times. With my grandson crawling all over the place that did not matter to Neville or Lori they made him just as welcome as myself and my daughter in our hard time. Neville put the DVD on and pulled out toys and also offered a biscuit for my grandson. I felt very at ease knowing we were taken care of. I highly highly recommend Townsville Cremations because not only do they make you feel comfortable, they understand the loss you have endured and they don’t make you decide on anything u don’t want. Neville and Lori thank you for the beautiful service you did for my dad on the 26/08/2016 I know he would have been proud of his service. Keep up the beautiful service that you all provide.
- Kylie Richards
I am writing to let you know that Gavin’s funeral, which was on the 26/08/2016, was beautiful and a great success. I highly recommend Townsville Cremations. Neville and Lori worked hard to make sure that every detail was perfectly in place and that the entire process was meticulously carried out from beginning to end. Right from the start when we first contacted Neville from (Paris) France, he reassured us that even though we were on the other side of the world, we would be in safe hands. And we were. Both Neville and Lori are very caring, professional people, highly organised and hard working. They were right there with us all of the time as well as having to deal with other demanding tasks. We give them 10 out of 10.
- Grahame Elliott Gee
Townsville Cremations helped take the stress out of planning my mother’s funeral, especially for my father. Lori came over to the house with all of the paperwork and put together a beautiful service including a PowerPoint presentation for the funeral with the photos we gave her. The service was lovely, exactly to my father’s wishes. I especially liked the poem that Lori chose for the service and the memories booklet we received at the end. I would not hesitate in recommending Townsville cremations to anyone. From start to finish the process was streamlined and affordable.
- Watson Family
Friendly, Open and Honest
When my father died in hospital after a short illness, our family was in shock and didn’t really know what to do next. We’d never arranged a funeral before or had to deal with all the paperwork required when a person dies.
Dad had been specific; he wanted to be cremated and he didn’t want a fuss. Lori contacted me the morning after Dad passed and arranged to see us that afternoon, at a place and time that suited us (my brother’s home). I think we were all a bit nervous about discussing the funeral, but Lori is so friendly, honest and open, and guided us so skilfully, that she made the process much less painful and emotional than we expected. We didn’t feel at all obliged to include any elements that would add unnecessary cost, and Lori was happy to create a photo montage and include music of our choosing.
The funeral itself was lovely. Yes, there were tears, but we felt it was more a celebration of Dad’s life than a sombre occasion. We were all very happy with the way it was conducted and felt that Dad would have approved. Lori and Neville did a fantastic job!
I want to add a note here about how I came to choose Townsville Cremations in the first place. As the eldest child, I nominated the funeral director who would collect Dad’s body. My mother and siblings assumed I had given this task to the most well-known funeral home in town. I hadn’t. After some quick research online, I discovered that Townsville Cremations was the only funeral home in Townsville which provided approximate prices on their website and that those prices were very reasonable indeed. We were very mindful of the cost as we knew Dad did not want Mum to struggle to pay for his send-off.
Before most major purchases or repairs, we obtain quotes and then choose whichever suits us best. This generally doesn’t happen with funerals. After a loved one dies, everything happens quickly. I imagine very few people would ring around for quotes from funeral homes when they are in the midst of grief. Therefore, the first funeral director called would probably be the only one called. If they already have care of the body, we are unlikely to transfer that care to another funeral director, even if a much less expensive one. Speaking of money at such a time seems tasteless and inappropriate. We want to do our best for the person we are mourning. Arranging their funeral is our final act of love. It would therefore be easy to spend more than we can afford in an effort to display that love.
Dad’s funeral was about half of what we had all previously thought an “average” funeral costs, it was simple and elegant, and we felt it was perfect. Many of our friends and family who attended commented on how beautifully the funeral was conducted. I would certainly give Townsville Cremations my highest recommendation.
Thank you, Lori and Neville. You have our deepest gratitude and thanks.
- The Douglas Family
I want to thank you for your wonderful service in organising the cremation of our Dad, Henry Connor. It’s not easy for the family involved as emotions are running at a high but with your professional help and empathetic approach, you made the task much easier for us.
- Gwen, Jennifer, Wendy and Debra.
Hi Lori, We wanted to thank you for the management of mums passing, to final closure. It was done promptly, efficiently and professionally with minimal involvement by me or family. We found this helped us in our time of grief, being able to relinquish control, knowing, as we do now, that it was in good hands. In particular, we found the memorial comforting. It was simple, elegant and classy with the emphasis on the way we wanted it structured. We received a number of compliments from family and friends, expressing how the service was not regimental but was warm and welcoming. In all a perfect service for emotionally delicate people of varying degrees. We thank you again sincerely, for your excellent presentation, we feel we done mum proud with your help.
- Wayne & Daryl Woods and Family
Very Efficient and Caring
Dear Neville and Lori, We found the service extended to us by Townsville Cremations was very efficient and caring. Especially as it was done from a considerable distance. We would have no hesitation in recommending the service.
- Jeanette Collyer
Townsville Cremations made the worst time in my life easier to manage. Lori and Neville are wonderful and I would recommend them to everyone gladly.
- M. Dray, Railway Estate
Kind and Undertsanding
Dear Lori and Neville, Thank you so much for the kindness and understanding you showed us during this difficult time with the loss of our mother/grandmother. You were very professional yet caring when helping us prepare every detail after her passing.
- Sue Davis, Raegan Rouse and family
Lori and Neville have gone above and beyond to ensure my Dad’s passing was a calm and stress-free couple of days. I am happy to recommend Townsville Cremations, they are wonderful people who made a hard week easy! Thank you.
- E. Butler
Caring and Respectful
Very dignified, caring and respectful. Would recommend Townsville Cremations to anyone.
- Y. MacKay, bushland beach
Compassionate and Affordable
When our mother passed away, Lori and Neville provided a lovely compassionate & affordable service, providing advice and service above and beyond. I would highly recommend them.
- M. Keeler, Kirwan
Fantastic, wonderful, affordable service provided by Neville & Lori, during the sad and difficult time when I lost my mother. I would highly recommend them to anyone.
- Anne B-H
When I lost my husband, my world collapsed. The staff at Townsville Cremations were absolutely wonderful and made a difficult time easier to bear. Extremely happy with the service provided and would strongly recommend them to anyone.
- P. Crimp, Cranbrook