Testimonials

Townsville Cremations were highly professional at all times. Looking after mum from start to finish.

Lori has been easy to deal with, reliable and efficient.

I am 100 % happy with how all was dealt with in this sad time. 

I also found costs were very fair compared to similar products in Townsville local market.

Rachelle Foley

 

highly professional

Rhonda Marsden recommends Townsville Cremations: “I highly recommend Townsville Cremations. Lori, came out and visited my partner a fortnight before his passing. He explained exactly what he wanted, and it was done to the letter. Lori was so helpful, and this has helped me with my grieving process, and I am so grateful. I cannot thank Lori enough. Thank you Townsville Cremations. Rhonda.”

Highly recommend

I would like to thank you for all your help in the service, even though my father was government paid, you made it feel as good as I could have expected it to have been.

Everyone said it could not have been better, so once again I say thank you.

Raymon Spinks

Thank you

Due to the recent passing of my Mum, my Dad and I contacted Townsville Cremations. They had been mentioned to me in previous years by a relative who had used them before, and were very happy with their services.
 
True to this recommendation, Lori Boyle was very accommodating.  She came to our house within 30mins of phoning the office. She explained everything to us very well and layed out all the options and pricing in a straightforward and respectful manner. 
Lori also explained to us the process of dealing with the hospital, and all the paperwork that entailed. Lori also helped with paperwork for claiming Mum’s super and funeral plan, including getting some papers certified. Lori was truly caring of our situation and genuinely wanted to help us as much as she could.
 
I cannot recommend Townsville Cremations enough. They made a difficult time for my Dad and I alot less stressful and explained everything to us well and kept us informed during the whole process. We were also very surprised with the affordability of their services, which they can customize to suit your wishes.
 
I will not hesitate in recommending them to anyone who is in need of this type of service. I am definitely holding onto their details.
 
Most Sincerely 
 
Necia Shonhan
1st December 2017

I cannot recommend Townsville Cremations enough.

I would like to thank the staff of Townsville Cremations for their dedication to providing a caring and thoughtful service, in what is a sad and difficult time.  Lori and Neville were both easy to deal with and very pleasant and professional on the phone, as I was making funeral arrangements for my Uncle remotely, as I was not located in Townsville.  This was what made me choose to proceed with arrangements through Townsville Cremations over other service providers I had spoken with.

The after hours service and dedication by Lori was a blessing,  this combined with the care shown during the in home service provided to my Mother and Aunty in Townsville in the formal arrangements, made the whole process bearable.  It was a relief knowing that I had chosen well and that my family were in good hands, when after the first visit my Aunty described Lori as a Beautiful Angel.  Lori considered all our requirements with great care and professionalism given a cultural and language barrier and ensured that we received an exceptional service that I can not recommend more highly. 

Sianne Blacklock

 

Beautiful Angel

Words fall short of the gratitude I feel for the staff from Townsville Cremations. They made what could have been a very difficult and challenging task, feel seamless. My father passed over Christmas / New Years, the season of public holidays and closed businesses. We had our meeting with the wonderful Lori on New Year’s Eve and gave her what could have been an impossible task, we needed to celebrate father’s life by January 4th. We have family who work remotely, they would not be back until the end of the month, that was too long to wait. With this, Lori and her team got to work, they had 4 days, only 2 of these working to make it so. With the wonderful team from Mercure Townsville providing the venue and catering. Lori, provided a truly amazing service and wake. You will not find a better team to take you through this difficult time, they will cater the service to your match your needs.

 

  1. Doyle – Townsville

Fitting Tribute

Thank you for all the work you did for my family in memorialising my father., we could not have been happier. The work you and your family did will go along way in helping us through the greiving process.

Warmest regards, Em Doyle

Memorials

When my Brother in Law passed away recently, it was with a sense of trepidation that preparations for the funeral were commenced. 

The support and knowledge of the team at Townsville Cremations, made this experience as jolt free as possible. 

 

From the various decisions required to be taken, selection of the service required, ensuring that its location, Townsville Train Park, was able to accommodate everyone expected.

On the day, their professionalism in conducting the service was appreciated, along with their ability to remain in the background.

 

I recommend Townsville Cremations as team which emphasises and supports you during this period of grief and ensures that all that can be done to make it as smooth as possible

 

Thanks, Neville, Lori and team.

Paul Shepard

Losing my one of my dearest friends so unexpectedly is hard and still trying to come to terms with this tragic loss.

With the support Townsville Cremations Neville and Lori provided what can I say….you have both been extremely patient, understanding and very supportive and cannot thank you enough for helping us get through this hard time.

 

Townsville Cremations have over and beyond made this process a little less stressful and would highly recommend. 

Thank you so much the bottom of my heart 

 Thank You Thank You Thank You!!!

God Bless

Sharm. T

Sharm T (Brisbane)

Kylie Richards- Condon

Grahame Elliott - (Paris France)

Townsville Cremations helped take the stress out of planning my mother’s funeral, especially for my father.  Lori came over to the house with all of the paperwork and put together a beautiful service including a power point presentation for the funeral with the photos we gave her.  The service was lovely, exactly to my father’s wishes. I especially liked the poem that Lori chose for the service and the memories booklet we received at the end. I would not hesitate in recommending Townsville cremations to anyone. From start to finish the process was stream lined and affordable.

 

Watson Family

When my father died in hospital after a short illness, our family was in shock and didn’t really know what to do next.  We’d never arranged a funeral before, or had to deal with all the paperwork required when a person dies. 

Dad had been specific; he wanted to be cremated and he didn’t want a fuss.  Lori contacted me the morning after Dad passed and arranged to see us that afternoon, at a place and time that suited us (my brother’s home).  I think we were all a bit nervous about discussing the funeral, but Lori is so friendly, honest and open, and guided us so skilfully, that she made the process much less painful and emotional than we expected.  We didn’t feel at all obliged to include any elements that would add unnecessary cost, and Lori was happy to create a photo montage and include music of our choosing.

The funeral itself was lovely.  Yes, there were tears, but we felt it was more a celebration of Dad’s life than a sombre occasion.  We were all very happy with the way it was conducted and felt that Dad would have approved.  Lori and Neville did a fantastic job!

I want to add a note here about how I came to choose Townsville Cremations in the first place.  As the eldest child, I nominated the funeral director who would collect Dad’s body.  My mother and siblings assumed I had given this task to the most well-known funeral home in town.  I hadn’t.  After some quick research online, I discovered that Townsville Cremations was the only funeral home in Townsville which provided approximate prices on their website, and that those prices were very reasonable indeed.  We were very mindful of the cost as we knew Dad did not want Mum to struggle to pay for his send-off.

Before most major purchases or repairs, we obtain quotes and then choose whichever suits us best.  This generally doesn’t happen with funerals.  After a loved one dies, everything happens quickly.  I imagine very few people would ring around for quotes from funeral homes when they are in the midst of grief.  Therefore, the first funeral director called would probably be the only one called.  If they already have care of the body, we are unlikely to transfer that care to another funeral director, even if a much less expensive one.  Speaking of money at such a time seems tasteless and inappropriate.  We want to do our best for the person we are mourning.  Arranging their funeral is our final act of love.  It would therefore be easy to spend more than we can afford in an effort to display that love. 

Dad’s funeral was about half of what we had all previously thought an “average” funeral costs, it was simple and elegant, and we felt it was perfect.  Many of our friends and family who attended commented on how beautifully the funeral was conducted.   I would certainly give Townsville Cremations my highest recommendation.

Thank you, Lori and Neville.  You have our deepest gratitude and thanks.

The Douglas Family

Dear Lori and Neville
 
I want to thank you for your wonderful service in organising the cremation of our Dad, Henry Connor.
 
It’s not easy for the family involved as emotions are running at a high but with your professional help and empathetic approach, you made the task much easier for us.
 
Thank you from Gwen, Jennifer, Wendy and Debra.
 
Sincerely
 
Jenny

Empathetic Approach

Hi Lori,

We wanted to thank you for the management of mums passing, to final closure.  It was done promptly, efficiently and professionally with minimal involvement by me or family.  We found this helped us in out time of grief, being able to relinquish control, knowing, as we do now, that it was in good hands.  In particular, we found the memorial comforting.  It was simple, elegant and classy with the emphasis on the way we wanted it structured.  We received a number of compliments from family and friends, expressing how the service was not regimental but was warm and welcoming.

In all a perfect service for emotionally delicate people of varying degrees.  We thank you again sincerely, for your excellent presentation, we feel we done mum proud with your help.

Regards

Wayne and Daryl Woods, family and friends.

Wayne & Daryl Woods and Family

Dear Neville and Lori,  We found the service extended to us by Townsville Cremations was very efficient and caring.  Especially as it was done from a considerable distance.  We would have no hesitation in recommending the service.  Many thanks Jeanette Collyer.

Jeanette Collyer

Townsville Cremations made the worst time in my life easier to manage. Lori and Neville are wonderful and I would recommend them to everyone gladly.

M. Dray, Railway Estate

Dear Lori and Neville,

Thank you so much for the kindness and understanding you showed us during this difficult time with the loss of our mother/grandmother.

You were very professional yet caring when helping us prepare every detail after her passing.

Sincerely

 

Sue Davis, Raegan Rouse and family

Lori and Neville have gone above and beyond to ensure my Dad’s passing was a calm and stress free couple of days. I am happy to recommend Townsville Cremations, they are wonderful people who made a hard week easy! Thank you.

E. Butler ~ Hyde Park

Very dignified, caring and respecftul.  Would recommend Townsville Cremations to anyone.

Y. MacKay, Bushland Beach

When our mother passed away, Lori and Neville provided a lovely compassionate & affordable service, providing advice and service above and beyond.  I would highly recommend them.

M. Keeler, Kirwan

Fantastic, wonderful, affordable service provided by Neville & Lori, during the sad and difficult time when I lost my mother. I would highly recommend them to anyone.

Anne B-H Townsville

When I lost my husband, my world collapsed.  The staff at Townsville Cremations were absolutely wonderful and made a difficult time easier to bear.  Extremely happy with the service provided and would strongly recommend them to anyone.

P. Crimp, Cranbrook